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Who I Am

I am a dedicated CRM consultant specializing in the beauty industry, with a robust background in SAP R3 Retail. Over the years, my experience in beauty industry consulting and CRM development has allowed me to work closely with numerous salon stakeholders, gaining a deep understanding of the unique challenges they face. From managing appointments and inventory for retail and salon products to tracking treatment usage and costs, I have developed comprehensive strategies to streamline operations and enhance efficiency.

My passion lies in addressing the pain points of salon operations and helping businesses thrive. By leveraging my expertise, I assist in awakening inactive customers and implementing effective strategies for business growth. I am committed to sharing my knowledge and working collaboratively to resolve the issues you encounter in your business. Let’s embark on this journey together and achieve success.

Cheers and may God bless your business endeavors!

Cheng Lam

1.12.2024